Shipping policy

Shipping Policy

At Zenvia, we are committed to delivering your order quickly, safely, and efficiently. Please read our Shipping Policy to understand how we process and deliver your orders.

Order Processing

  • All orders are processed within 1–2 business days after order confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Once your order has been shipped, you will receive a shipping confirmation and tracking details (if available).

Delivery Time

  • Standard delivery usually takes 3–7 business days, depending on your location.

  • Delivery times are estimates and may vary due to courier services, weather conditions, or other unexpected delays.

  • Remote areas may require additional delivery time.

Shipping Charges

  • Shipping charges are calculated at checkout based on your location and order value.

  • Free shipping may be offered on selected products or promotional campaigns.

  • Any applicable shipping fees will be clearly displayed before you complete your purchase.

Order Tracking

  • A tracking number will be provided whenever available.

  • You can use the tracking information to monitor the status of your shipment.

  • If you do not receive your tracking details within a reasonable time, please contact our support team.

Delivery Information

  • Please ensure that your shipping address and contact information are correct before placing your order.

  • We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details.

  • If a package is returned to us due to an incorrect address, additional shipping charges may apply for re-delivery.

Delayed or Lost Shipments

  • While we work with reliable courier partners, unexpected delays may sometimes occur.

  • If your order is significantly delayed or appears to be lost, please contact us, and we will work with the courier to resolve the issue as quickly as possible.

International Shipping

  • International shipping may be available for selected locations.

  • Delivery times, shipping costs, customs duties, and import taxes vary by country.

  • Customers are responsible for any customs fees or import taxes required by their local authorities.

Damaged Packages

  • If your package arrives damaged, please contact us within 48 hours of delivery.

  • Provide clear photos of the package and the product so we can investigate and assist you promptly.

Contact Us

If you have any questions about your shipment or need assistance with your order, our customer support team is always happy to help. We are committed to providing a smooth and reliable shipping experience for every customer.