Terms of Service

Welcome to Zenvia. By accessing or using our website, you agree to follow these Terms of Service. Please read them carefully before placing an order or using our services.

Acceptance of Terms

• By using our website, you agree to these Terms of Service.

• If you do not agree with any part of these terms, please do not use our website.

Products & Services

• We strive to provide accurate product descriptions and images.

• Product colors and appearance may vary slightly due to screen settings.

• Product availability may change without prior notice.

• We reserve the right to discontinue or modify any product at any time.

Pricing & Payments

• All prices displayed on our website are listed in the applicable currency.

• Prices may change without prior notice.

• Payment must be completed before order processing for prepaid orders.

• We reserve the right to cancel orders if incorrect pricing or technical errors occur.

Order Acceptance

• After placing an order, you will receive an order confirmation.

• We reserve the right to accept, reject, or cancel any order for any valid reason.

• If an order is cancelled after payment, the full eligible amount will be refunded.

Customer Responsibilities

• Provide accurate billing and shipping information.

• Keep your account information secure.

• Do not use our website for unlawful, fraudulent, or harmful activities.

• Do not attempt to interfere with the security or operation of our website.

Intellectual Property

• All content on this website, including text, images, logos, graphics, and designs, is the property of Zenvia or its content providers.

• You may not copy, reproduce, distribute, or use our content without written permission.

Shipping & Delivery

• Delivery times are estimated and may vary depending on your location.

• We are not responsible for delays caused by courier services, weather conditions, or other circumstances beyond our control.

Returns & Refunds

• Returns and refunds are handled according to our Return & Refund Policy.

• Please review our Return & Refund Policy before requesting a return or refund.

Limitation of Liability

• We are not responsible for indirect, incidental, or consequential damages arising from the use of our products or website.

• Our liability is limited to the amount paid for the purchased product, where permitted by applicable law.

Changes to These Terms

• We may update these Terms of Service at any time without prior notice.

• Continued use of our website after changes are posted means you accept the updated terms.

Contact Us

If you have any questions regarding these Terms of Service, please contact our customer support team. We are committed to providing a safe, secure, and reliable shopping experience for every customer.